The new Microsoft Surface Pro is expected to carry the latest Intel Kaby Lake processor chip, but there are rumors that it might be replaced with one of AMD's new architecture chips. The troubleshooting guide helps users respond to an error that reads, "Your PC uses a processor that isn't supported on this version of Windows", when they attempt to use Windows Update.
The problem will manifest only when you try to run Windows Update, when you'll see an error message: "Windows could not search for new updates" and "Code 80240037 Windows Update encountered an unknown error".
According to Microsoft's support page, the error message is a result of the Windows 10 support policy.
The only recourse affected users can apply is to upgrade to Windows 10, as previously mentioned, and is even endorsed by the support document.
When it comes to supporting legacy operating systems on new hardware, Microsoft has just unleashed the mother of all nuclear options.
If a device with Windows 7 or 8.1 is upgraded with a new processor, it will no longer be able to download and install some of the latest and most important software updates offered by Microsoft. The question is how many Windows 7 and Windows 8.1 users read the company's blog posts-many of which are unlikely to appeal to the average consumer-or care about the company's seemingly arbitrary decision not to update now supported operating systems to support the latest-and-greatest processors. It's a drastic approach for some, and it will most probably not sit well with Windows 7 or 8.1 holdouts. However, at this point, it looks as if the case is only true for gadgets that run on the seventh generation processors from Intel (Kaby Lake) and AMD (Bristol Ridge) or the next generation Qualcomm Snapdragon 820 chip. But instead users will be updated to new versions of what I expect will become simply "Windows" in the future.
Microsoft has confirmed the move, saying: "This error occurs because new processor generations require the latest Windows version for support".
But having updates blocked obviously takes the risk factor to a whole new level.
PC builders hoping to upgrade their CPU may just have to consider upgrading their version of Windows to Windows 10 if they haven't already.